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Overall
1. Coordinate and Conduct Outreach Activities
- Continue statewide outreach efforts through natural points of contact, including public, private, and charter schools, community health centers, hospitals, schools, WIC, Head Start, pediatricians, family physicians, youth groups, county parks and recreation, public health nurses, high school sports organizations, child care centers, job training sites, immunization programs (Vaccines for Children and TeenVax), libraries, food banks, public housing, and unemployment offices.
- Continue distribution of flyers and outreach materials through Ready-to-Learn school supply donations for low-income students, school health aides, churches, temples, community fairs, and other events.
- Organize three postcard mailouts to Hawaii households targeting: (1) children, (2) pregnant women, and (3) teens;
- Implement movie theater advertising during November-December holiday season;
- Organize shopping mall advertising during December holiday season;
- Conduct Immigrant and Pacific Migrant Media Campaign using multilingual radio and television advertisements to reach Asian and Latino immigrants and Pacific Island migrants;
- Work with immigrant and Pacific migrant service organizations, faith-based groups, and ethnic Chambers of Commerce to continue outreach activities for newly arrived immigrants and Pacific migrants;
- Implement Rural Radio Campaign to reach families who live in areas outside the city of Honolulu simultaneously with one postcard mailout;
- Contact the Small Business Resource Center and Small Business Association to distribute information to self-employed workers;
- Perform appropriate outreach activities for Native Hawaiian children and youths through Native Hawaiian Health Care Systems, Queen Liliuokalani Children's Center, Hawaiian Civic Clubs, and The Kamehameha Schools.
- Convert Med-QUEST's annual census tract enrollment data to Excel spreadsheets and combine with Department of Education school lunch data to create maps and determine geographic gaps for outreach;
- Organize Pharmacy Outreach Campaign: Update database and distribute bag stuffers to pharmacies statewide; and
- Continue participation with the state's Rapid Response Team to disseminate children's health insurance information to displaced workers.
2. Simplify Application and Renewal Processes
- Continue converting revised Med-QUEST forms into typeable PDFs and upload to www.coveringkids.com;
- Maintain Aloha United Way 211 statewide hotline and coordinate referrals to outstationed eligibility workers for customer help with
Med-QUEST paperwork;
- Support one-year pilot project at the Honolulu Med-QUEST eligibility office to increase processing efficiency;
- Implement electronic application through outstationed eligibility workers;
- Simplify Med-QUEST notices sent to its customers: pending, approval, denial, and closure;
- Write and implement an automatic letter sent to Med-QUEST customers when their applications are registered at a Med-QUEST office;
- Implement procedures for seamless transition of health insurance when foster care children return home;
- Organize and facilitate meetings between outstationed eligibility workers at community health centers and hospitals and Med-QUEST eligibility office staff to share best practices and increase application and renewal efficiency.
- Organize a plan to implement one-year continuous eligibility; and
- Research effortless enrollment: (1) Add photo identification to application's Rights and Responsibilities to eliminate extra documentation for children under 16 years old, (2) e-click for in-state birth verification, and (3) eligibility worker internet access to check available databases.
3. Coordinate Existing Health Insurance Programs
- Partner with Med-QUEST to update the eligibility question and answer guide as situations arise, send it to outstationed eligibility workers at community health centers and hospitals and Med-QUEST supervisors, and post on www.coveringkids.com;
- Conduct training on the Access database designed by Hawaii Covering Kids to help outstationed eligibility workers track Med-QUEST applications and renewals;
- Organize and conduct community training workshops about completing Med-QUEST's applications and renewal forms;
- Organize Malama i na Keiki 11 and Malama i na Keiki 12 (Care for the Children) conferences in 2010 and 2011 for outstationed eligibility workers, Med-QUEST eligibility workers, and community outreach workers to promote collaboration, help participants build professional skills, and develop successful outreach and enrollment strategies; and
- Organize statewide forums for federal, state, and community organizations to learn Medicaid and CHIP policices, eligibility updates, and share best practices about community outreach strategies.
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